Privacy policy

Privacy Policy – Aura Interiors

Aura Interiors (“we”, “us”, “our”) operates this website and online store to provide customers with a secure and personalized shopping experience. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or communicate with us.

By accessing or using our website or services, you confirm that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that is necessary to operate our store and deliver our services effectively. This may include:

Information You Provide

• Full name, billing and delivery address

• Email address and phone number

• Payment and order-related details

• Account login details (if you create an account)

• Messages or enquiries sent to our support team

Information Collected Automatically

• IP address and device details

• Browser type and operating system

• Pages viewed, time spent, and interactions on our website

• Cookies and similar tracking technologies

Information from Third Parties

• Payment processors

• Delivery and logistics partners

• Shopify and integrated apps that support store functionality

How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Manage payments, returns, and refunds

• Create and manage customer accounts

• Communicate with you about orders, updates, or support requests

• Improve website performance and user experience

• Send promotional or marketing communications (only if you choose to receive them)

• Prevent fraud, misuse, or unauthorized access

• Comply with legal and regulatory requirements

Marketing Communications

If you opt in, we may send you promotional emails or updates about our products and offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails. Transactional emails related to your orders will still be sent even if you opt out of marketing messages.

Sharing Your Information

We may share your information only when necessary, including:

• With Shopify, which powers our online store

• With payment gateways and shipping providers to complete your order

• With service providers that assist us with analytics, customer support, or website functionality

• When required by law, regulation, or legal request

• In the event of a business transfer, merger, or restructuring

We never sell your personal data.

Shopify’s Role

Our store is hosted on Shopify. Shopify may collect and process personal data to provide and improve its services. This information may be transferred and stored outside your country of residence.

To learn more, you can review Shopify’s Privacy Policy via their official website.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic

• Improve functionality and performance

You can manage or disable cookies through your browser settings, though some site features may not function correctly.

Children’s Privacy

Our website is not intended for individuals under the legal age of consent. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Data Security & Retention

We implement reasonable security measures to protect your information. However, no online system is completely secure.

We retain personal information only for as long as necessary to:

• Provide services

• Meet legal and accounting requirements

• Resolve disputes or enforce agreements

Your Rights

Depending on your location (UK / EU), you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Request a copy of your data (data portability)

• Withdraw consent for marketing communications

Requests can be made using the contact details below. Identity verification may be required.

International Data Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses to protect your data.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📧 aurafurnitures263@gmail.com
📍 Balmoral Estate, Barking IG11 0EG, United Kingdom