Shipping policy

Free Delivery

Free delivery is available for orders of £300 or more within England only.
For deliveries to Scotland and Wales, standard shipping charges will apply. These charges are automatically calculated at checkout.

Delivery Restrictions

We do not deliver to the following postal codes and areas:
KW, ZE, HS, BT, Isle of Wight, Isle of Man, Jersey, and the Channel Islands.

If your delivery address falls within these regions, your order will not be processed and may be cancelled and refunded. We strongly recommend checking your postcode before placing an order.

Planning Your Delivery

Once your order is confirmed, our team will schedule delivery according to your availability. Customer satisfaction is our priority, so we strive to plan deliveries around your preferred time.
Our professional delivery team will call you 30 minutes before arrival. Please ensure someone is present at the delivery address at the agreed time.
If you cannot be present, contact us in advance at:
📱 WhatsApp: +44 7401 961666
📞 Landline: 020 3002 6306

Important: Contacting us in advance helps avoid additional charges and ensures your delivery is rescheduled conveniently.

Delivery Timings

Standard deliveries are scheduled between 08:00 and 20:00 on working days. Weekend deliveries may be available in exceptional cases, with prior notification.
In-stock items are usually delivered within 7–10 working days. The normal delivery window may extend up to 4 weeks, while some deliveries may be delayed up to 10 weeks due to stock availability or other factors.
For urgent delivery requests, please call us with full order details and your preferred delivery date. We will do our best to accommodate your request.
Multiple-item orders are delivered together once all items are in stock.

On the Day of Delivery

If the buyer is not present at the agreed delivery time, a failed delivery fee of £25 may apply, depending on the courier.
Carrying items upstairs: If a lift is unavailable, an additional charge of £10 per floor applies. This must be paid at the time of delivery.

“Carry Items Upstairs” refers to deliveries beyond the ground floor in apartments or multi-level homes.

Acceptance of Goods

The purchaser (end user) is responsible for accepting the goods within 5 days of delivery.
Once accepted, the goods cannot be refused unless a valid return or exchange request is made under our Return & Refund Policy.
Inspect your items upon delivery. If damaged or incorrect, contact us immediately at aurafurnitures263@gmail.com or via phone/WhatsApp to report the issue.

Contact Us

For any delivery inquiries, urgent requests, or rescheduling, please reach out:
📧 Email: aurafurnitures263@gmail.com
📱 WhatsApp: +44 7401 961666
📞 Landline: 020 3002 6306

Thank you for choosing Aura Interiors. We value your time and aim to make every delivery smooth and convenient.