Refund policy

Returns Window

We offer a 15-day return window, starting from the day your order is delivered. Requests submitted after this period may not be approved.

Return Eligibility

To qualify for a return:

• The product must be unused and in its original condition

• All original packaging, tags, and accessories must be intact

• Proof of purchase (order confirmation or receipt) is required

Items showing signs of use, damage caused after delivery, or missing packaging may be declined.

How to Request a Return

To initiate a return, please email us at aurafurnitures263@gmail.com with:

• Your order number

• Reason for return

• Clear photos (if the item is damaged or incorrect)

Once approved, you’ll receive return instructions and a shipping label.
Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please check your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue efficiently.

Items Not Eligible for Return

Returns are not accepted for:

• Customized or made-to-order products

• Clearance or discounted items

• Gift cards

• Hazardous, flammable, or restricted materials

If you’re unsure whether your item is eligible, feel free to contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product and place a new order separately once the return is approved.

European Union Customers – 14-Day Right of Withdrawal

For orders delivered within the European Union, customers have the legal right to cancel or return their purchase within 14 days of delivery, without providing a reason.

Returned items must remain:

• Unused

• In original packaging

• Accompanied by proof of purchase

Refund Processing

Once your return is received and inspected, we’ll notify you of the approval status.

• Approved refunds are issued to the original payment method

• Processing time: up to 10 business days

• Bank or card providers may take additional time to reflect the refund

If you haven’t received your refund 15 business days after approval, please contact us at aurafurnitures263@gmail.com.